TERMS & CONDITIONS

GRIYON MOBILE APPLICATION

Effective Date: 11 October 2026 | Last Updated: 23 October 2026

1. Acceptance of Terms

These Terms & Conditions (hereinafter referred to as “T&C”) constitute a legally binding agreement between you (hereinafter referred to as the “User”/ “you”) and Griyon Private Limited (hereinafter referred to as “Griyon”), governing your access to and use of the Griyon mobile application and any associated websites (hereinafter referred to as the “App” / “Platform”). By downloading, accessing, registering for, or using the App, you agree to be bound by these T&C and by our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the App.

2. Nature of the Platform

Griyon is an online marketplace and social-networking platform primarily designed to enable Users to list, discover and connect with other Users in relation to vehicles and related products or services. The Platform allows individual and business Users to create profiles, publish and browse listings, discover nearby vehicles, businesses and Users, and communicate with one another through features such as in-app chat. Griyon acts as an intermediary platform facilitating the publication of User-generated listings and communication between Users and does not itself buy, sell, own, inspect, possess, verify, guarantee or take part in the sale or purchase of vehicles or other products or services listed on the Platform, unless expressly stated otherwise. Any transaction, negotiation, agreement, payment, transfer of ownership or other arrangement is entered into directly between the relevant Users, who are solely responsible for independently verifying the identity, ownership, condition, legality, price and suitability of the vehicle or other product or service and for complying with all applicable legal and regulatory requirements. Griyon does not guarantee, endorse or assume responsibility for the accuracy of any listing or information provided by a User, the identity or conduct of any User, or the completion, quality, safety, legality or outcome of any transaction or interaction between Users.

3. Eligibility

To use the App, you must: (a) be at least 18 years of age and possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872; (b) not be barred from using the App under applicable law; and (c) provide accurate, current and complete information during registration. Business Users additionally represent that they have the authority to bind the business entity they represent and that the business information provided is accurate and lawfully permitted to be published.

4. Account Registration and Security

You are required to register using accurate personal or business information, including phone number and/or email verification via OTP. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Griyon immediately upon becoming aware of any unauthorised use of your account. However, Griyon reserves the right to refuse registration, suspend, or terminate accounts that provide false, inaccurate, or misleading information, or that are used in violation of these T&C.

5. Individual Profiles

Individual Users may create a personal profile including name, contact details, date of birth, gender, location, and other information as described in the Privacy Policy. You agree to keep this information accurate and up to date and to use your true identity; impersonation of another person or entity is strictly prohibited and if any User is found to do so, strict legal action shall be initiated against such Users without any prior notice.

6. Business Profiles and Listings

Business Users are solely responsible for the accuracy, legality, and completeness of the business information, listings, and content they publish on the App, including business name, business type, addresses, operational hours, and any claims made about products or services offered. Griyon does not verify the accuracy of business listings unless expressly stated, and does not guarantee the quality, safety, legality, or availability of any product or service listed by a business. These aspects related to the products has to be verified by the Users.

Business Users must comply with all applicable laws relating to the products, services or content they list, including consumer protection, advertising, and sector-specific regulatory requirements.

7. Marketplace Rules

Griyon enables Users to browse, discover, publish and interact with vehicle and other permitted listings and business profiles on the App and to communicate directly with other Users. Unless Griyon expressly states otherwise in relation to a particular feature or service, any negotiation, agreement, sale, purchase, payment, transfer of ownership or other transaction arising from a listing or interaction on the App is entered into directly between the relevant Users, and Griyon is not the buyer, seller, owner, dealer, agent or party to such transaction. Users are solely responsible for verifying the identity and credentials of the other party and the ownership, condition, legality, price, documentation and suitability of any vehicle, product or service before entering into a transaction. Griyon does not guarantee or endorse any listing, User, vehicle, product, service or transaction and shall not be responsible for the performance, quality, safety, legality, delivery, transfer of ownership or outcome of transactions between Users, except to the extent otherwise expressly provided by Griyon or required under applicable law.

Griyon may, from time to time, introduce optional features relating to payments, transaction facilitation, booking, subscriptions, advertising, escrow arrangements or other commercial services. Where such features are introduced, their use may be subject to additional or supplementary terms, including applicable payment, cancellation, refund, escrow and transaction-specific terms, which will be made available to Users before or at the time they use the relevant feature. Any payment-processing or transaction-facilitation service may be provided directly by Griyon or through authorised third-party service providers, and shall be operated in accordance with applicable law and regulatory requirements. The availability of a payment or transaction-facilitation feature shall not, by itself, make Griyon the buyer, seller or owner of the relevant vehicle, product or service unless expressly stated otherwise.

7A. Loan Enquiries (Lead Generation Only)

Griyon is not a bank, non-banking financial company (“NBFC”) or lender. Griyon does not lend money, does not assess, approve or reject loan applications, and does not decide or set the interest rate, fees, tenure or any other term of any loan.

The “Loans” feature of the App only allows you to submit an enquiry about a loan product (for example, a home loan, vehicle loan or business loan). When you submit an enquiry and give your consent in the App, Griyon shares your enquiry and contact details with one or more lending partners — banks and NBFCs regulated by the Reserve Bank of India, and direct selling agents (“DSAs”) authorised by them — so that they can contact you about the loan you asked about. The information shared is described in the Privacy Policy.

Griyon does not charge you any fee for a loan enquiry. Any loan offer, approval, sanction, disbursement and repayment, and all terms and conditions of a loan, are solely between you and the relevant lender and are governed by the lender’s own terms, disclosures and policies. You should read the lender’s key fact statement and loan terms carefully before accepting any loan. Griyon is not responsible for any decision, offer, communication, act or omission of a lender or DSA. The EMI calculator and any other figures shown in the App are illustrative estimates for information only and do not constitute an offer of credit.

Complaints about a loan, its terms or its servicing should be raised with the relevant lender through its grievance redressal mechanism. If the lender does not resolve your complaint within 30 (thirty) days, or you are not satisfied with its reply, you may complain to the Reserve Bank of India under its Integrated Ombudsman Scheme at cms.rbi.org.in. Complaints about the Griyon App or how Griyon handled your enquiry may be raised with Griyon’s Grievance Officer under Clause 23.

8. Acceptable Use Policy

You agree not to use the App to:

9. Prohibited Content

Content that is unlawful under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (including content that is defamatory, obscene, invasive of privacy, harmful to children, infringing, or that threatens public order or the sovereignty and integrity of India) is strictly prohibited on the App. Griyon reserves the right to remove such content and to suspend or terminate the accounts of Users who post it, and to report unlawful content to appropriate authorities where required by law.

10. User-Generated Content and License Grant

Users shall retain ownership of the text, photographs, videos, audio, vehicle details, descriptions and other content that users upload, post or otherwise make available through the App (hereinafter referred to as the “User Content”). However, by uploading or posting User Content on Griyon, you grant Griyon a non-exclusive, worldwide, royalty-free and sub-licensable licence to host, store, reproduce, display, publish, transmit, distribute, format and make technical modifications to such User Content, solely to the extent reasonably necessary to operate, maintain, promote, secure and improve the App and its services and to make the User Content available to you and other Users in accordance with your use of the App. Griyon does not claim ownership of your User Content. Users are solely responsible for the User Content you post and represent and warrant that you own it or have obtained all necessary rights, permissions and licences to upload and use it on the App, and that such User Content does not violate any applicable law or infringe the copyright, trademark, privacy, publicity, intellectual property or other rights of any third party.

11. Chat and Communication Conduct

The App’s in-app chat feature is provided to facilitate communication between Users for legitimate marketplace and networking purposes. You agree to use chat features respectfully and lawfully, and not to send unsolicited commercial messages, abusive content, or content prohibited under Clause 9 of the T&C. Griyon may monitor, retain, or review chat content where necessary to investigate abuse, respond to legal process, or comply with applicable law, subject to the Privacy Policy.

12. Zero Tolerance, Reporting, Blocking and Content Moderation

12.1 Zero tolerance

Griyon has zero tolerance for objectionable content and abusive Users. Objectionable content includes any content prohibited under Clauses 8 and 9, such as content that is obscene, pornographic, sexually explicit, harassing, hateful, discriminatory, threatening, violent, fraudulent or otherwise unlawful. By using the App you agree not to post or send such content and not to abuse, harass or threaten any other User. Griyon will remove objectionable content and will suspend or permanently terminate the accounts of Users who post it or who abuse other Users.

12.2 Reporting

You can report any listing, tale, comment, review, profile or chat message using the “Report” option in the App, or by contacting our Grievance Officer specified under Clause 23 of this T&C. When reporting, you can also choose to block the User who posted the content.

12.3 Blocking

You can block any other User from their profile, from their listings, tales, comments or reviews, or from a chat. Once you block a User, neither of you will see the other’s profile, listings, tales, comments or reviews, and neither of you will be able to send messages to the other. The blocked User is not notified. You can view and unblock the Users you have blocked at any time from the App.

12.4 Review and timelines

Griyon reviews every report and acts on objectionable content within 24 (twenty-four) hours of receiving the report, by removing the content and, where appropriate, suspending or terminating the account of the User who posted it. While a report is under review, Griyon may hide the reported content, and may temporarily restrict the ability of an account reported by several Users to post listings or tales, comment or send messages. Grievances received by the Grievance Officer are acknowledged within 24 (twenty-four) hours and resolved within 7 (seven) days of receipt. A grievance asking for the removal of content prohibited under Clause 9 is acted upon within 24 (twenty-four) hours, and complaints concerning content that exposes the private area of an individual, shows an individual in full or partial nudity or in a sexual act, or impersonates an individual are acted upon within 2 (two) hours, in accordance with the Intermediary Guidelines, 2021, as amended.

Action taken on reports may include content removal, warnings, restrictions, suspension, or termination of accounts, in accordance with our internal moderation policies and applicable law, including the Intermediary Guidelines, 2021. You can see the status and outcome of the reports you have made in the App.

13. Location-Based Services

Certain features of the App rely on your device’s location data to provide nearby discovery of listings and Users. By enabling location permissions, you consent to the collection and use of location data as described in the Privacy Policy. You may disable location services at any time through your device settings, which may limit certain features.

14. Intellectual Property

All intellectual property rights in the App, including its software, design, trademarks, logos, and Griyon-created content (excluding User Content), are owned by or licensed to Griyon. Nothing in these Terms grants you any right to use Griyon’s trademarks, logos, or branding without prior written consent.

15. Third-Party Links and Services

The App may contain links to third-party websites, services, or content not owned or controlled by Griyon (e.g., business website URLs shared in business profiles). Griyon is not responsible for the content, privacy practices, or terms of any third-party services, and your interactions with such third parties are solely between you and them.

16. Disclaimers

To the maximum extent permitted by applicable law, the App and all features, content, listings, business profiles and services made available through it are provided on an “AS IS” and “AS AVAILABLE” basis. Griyon does not make any representation or warranty, whether express, implied or statutory, regarding the availability, uninterrupted operation, security, reliability, accuracy, completeness, suitability, quality, legality or fitness for any particular purpose of the App or any information, listing, vehicle, product, service, business or User made available through the App. Griyon has certain limitations to verify, inspect, certify, endorse, guarantee or warrant the identity, ownership, condition, mileage, history, documentation, price, quality, safety, legality, authenticity or suitability of any vehicle, product or service listed by a User, nor does Griyon guarantee the identity, credentials, conduct, reliability or ability of any User to complete a transaction. Griyon does not guarantee that the App will always be available, uninterrupted, timely, error-free, secure or free from viruses or other harmful components, or that any listing or information available through the App will be accurate, current or complete. Users are solely responsible for exercising independent judgment and conducting appropriate verification, inspection and due diligence before communicating with another User or entering into any negotiation, transaction, payment, agreement or transfer arising through the App. Griyon shall not be responsible for any loss, damage, injury, dispute, claim, delay, failure, misrepresentation, fraud or other consequence arising from or relating to User Content, listings, interactions or transactions between Users, except to the extent that such liability cannot be excluded or limited under applicable law. Nothing in these Terms excludes or limits any statutory right, warranty, remedy or liability that cannot lawfully be excluded or limited.

17. Limitation of Liability

18. Indemnification

You agree to indemnify and hold harmless Griyon, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including whole of the legal fees) arising out of or in any way connected with:

(a) your access to or use of the App;

(b) your User Content;

(c) your violation of these T&C; or

(d) your violation of any third-party right, including intellectual property or privacy rights.

19. Suspension and Termination

Griyon may suspend or terminate your access to the App, with or without notice, if you violate these T&C, the Acceptable Use Policy, applicable law, or if Griyon reasonably believes such action is necessary to protect the safety, security, or integrity of the App or its Users. You may terminate your account at any time in accordance with the account-deletion process described in the Privacy Policy. Provisions that by their nature should survive termination (including Clauses 14, 16, 17, 18, 21) shall survive.

20. Modifications to the App and Terms

Griyon reserves the right to modify, suspend, or discontinue the App or any part of it at any time. We may also update these T&C from time to time; material changes will be notified through the App or other reasonable means, with the effective date updated accordingly. Your continued use of the App after such changes constitutes acceptance of the revised T&C.

21. Governing Law and Jurisdiction

This T&C shall be governed by and construed in accordance with the laws of India. Any dispute, controversy or claim arising out of or relating to this T&C, including its interpretation, validity, performance or termination, shall, in the first instance, be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Ernakulam, Kerala, India, and the arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, failing which the arbitrator shall be appointed in accordance with applicable law. The arbitration proceedings shall be conducted in English, and the arbitral award shall be final and binding on the parties, subject to remedies available under applicable law. Nothing in this clause shall prevent Griyon or any User from seeking urgent interim or protective relief from a competent court or from pursuing any remedy or proceeding which is not capable of being referred to arbitration under applicable law. Subject to the foregoing arbitration agreement and applicable law, the competent courts at Ernakulam, Kerala, India, shall have exclusive jurisdiction over all court proceedings arising out of or relating to this T&C, including proceedings concerning interim relief, appointment of an arbitrator, challenge or enforcement of an arbitral award, or any dispute that is not legally capable of being resolved through arbitration.

22. Miscellaneous

23. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and the Intermediary Guidelines, 2021, Griyon has appointed the following Grievance Officer:

If you are not satisfied with the Grievance Officer’s decision, you may appeal to the Grievance Appellate Committee within 30 (thirty) days of receiving it, at gac.gov.in.

For any questions regarding these Terms, please contact: